Refund policy

Random Stuff & Collectibles – Return & Refund Policy


 Please review our return and refund policy below for a clear understanding of our process and guidelines.

1. General Returns & Refunds:

  • No Refunds on Standard Orders:
    We do not offer refunds for non-damaged products. All sales are final, and once your order is processed and shipped, it cannot be canceled or refunded unless the product is damaged upon receipt.

  • Pre-Order Products:
    All pre-order items are final sale. We do not accept cancellations or issue refunds on pre-ordered products under any circumstances, including price fluctuations. By placing a pre-order, you agree to these terms.

    • We secure your product at today's price from our suppliers, and we cannot guarantee future pricing. Pre-order sales are final, and cancellations or refunds will not be granted.

2. Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us within 3 business days of receipt. We will work with you to resolve the issue by either providing a replacement, issuing a store credit, or offering a refund.

    • Please provide clear photographs of the damage or error in your order for verification.

3. Return Process:

    • In-Stock Items:
      We accept returns of in-stock items only if the item is damaged or defective. Items must be returned in their original, unused condition within 7 days of receiving the order.

    • A 10% restocking fee will be applied to any returned items.

    • Shipping costs for returns are the responsibility of the customer unless the item was damaged or incorrect.

4. Shipping & Delivery:

  • Shipping Charges:
    Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).

  • Address Accuracy:
    Customers are responsible for providing accurate shipping information. We are not responsible for lost, delayed, or misdelivered packages due to incorrect addresses.

5. Chargeback Protection:

  • We monitor all transactions to prevent fraud and protect both our customers and our business. In the event of a chargeback, we will dispute any claims with the necessary documentation, including shipping records and communication history.